Frequently Asked Questions
The following Frequently Asked Questions are designed to answer any questions that you have about taking out or renewing a membership and insurance with аÄͼ¿â. If you have any questions that are not answered below then please email us your query on info@babtac.com or call our dedicated membership team on 01452 623 110 option 1.
COVER
Why do I need Beauty Insurance?
Both students and qualified therapists need to be insured as during case studies or carrying out treatments you can be held legally liable for loss or damage to other people's property, injury or other harm or financial loss alleged to have been caused. The repercussions of this are serious and can lead to financial and reputational ruin. To find out more about taking out insurance, CLICK HERE.
What insurance do I need as a Beauty Therapist?
As a therapist, you may need to be covered for:
Public Liability - This covers the cost of legal action and compensation claims against you or your business, loss or damage to other peoples property, injury or other harm or financial loss alleged to have been caused. (covered in our arranged insurance packages)
Professional Treatment Risk - This covers you in the event that anything should occur when you are performing a treatment or acting in your professional capacity. (covered in our arranged insurance packages)
Product Liability - This will cover you for injury or loss to a client resulting in the sale or supply of a defective product. (covered in our arranged insurance packages)
Contents Insurance - This cover will protect the stock and equipment in your work premises. It will cover damage or loss to furniture, stock or equipment in the event of fire, flood or theft. (not covered by our arranged insurance policies)
Employers Liability - This can protect you against the costs of a claim from employees, for injury or illness. It is a legal requirement if you employ more than one person. (not covered by our arranged insurance policies)
To find out more information about the types of insurance that аÄͼ¿â arranges CLICK HERE.
APPLICATIONS
How do I apply?
Simply apply online now by following this link... /register , once you have applied and completed your payment, providing your certificate/s are sent to our membership team within 14 days and are accepted, you will be covered by your insurance and can take advantage of our benefits immediately.
Before joining online please be aware that we do require you to have certain pre-requisites. to find out more about pre-requisites and what pre-requisites you need for your insurance to cover you please follow this link... /240-insurance-pre-requisites
How do I know if my certificates or training will be accepted?
You can always guarantee that your certificate/s will be accepted if it is accredited by аÄͼ¿â or if it is an internationally accepted qualification such as CIBTAC, CIDESCO or VTCT. To find out more about the qualifications accepted, call our dedicated membership helpline on 01452 623 110 EXT 1 and one of our membership team will be happy to advise you.
What if I gained my qualifications outside of the UK?
If you have certificates that have been aquired outside of England, you will need to contacting UK Enic on 0871 3307033 or by visiting their website . UK Enic is the designated United Kingdom national agency for the recognition and comparison of international qualifications and skills. UK Enic perform this official function on behalf of the UK Government and are the only company that аÄͼ¿â will officially accept for comparison qualification certificates.
What is a pre-requisite?
аÄͼ¿â pre-requisites cover qualifications required as a prior condition - "the student must have the pre-requisite skills" to further training or insurance cover. This is to ensure that the therapist (yourself) is adequately trained to provide the treatment following the correct procedures.
For more information on our pre-requisites please visit.. /240-insurance-pre-requisites
How do I send my certificates to аÄͼ¿â?
аÄͼ¿â do not need the original copy of your certificate/s, instead, a photocopy or photograph of your certificate/s can be sent by email to info@babtac.com. Please note, if you email information to аÄͼ¿â then please add your membership number in the subject field or within the email.
What if I have not received my certificates yet?
A letter from your college or training provider on headed paper outlining that you have completed your training or qualification/s will be sufficient until you can provide copies of your certificates.
When will my insurance take effect?
As soon as your application is complete and аÄͼ¿â receive your payment, you will be covered by your policy. However, if аÄͼ¿â do not receive your certificates within 14 days then your policy may be cancelled.
Can I spread the cost of my insurance?
Yes, as long as your policy fee's are over £1000, we can split the cost into three payments.
Where does my insurance policy cover me to work
The insurance policies will cover you to work from home, mobile or in a salon. If you are working from a fixed address then the address should be noted on your insurance policy.
When will I receive my Documents?
Most аÄͼ¿â documents are now sent immediately, electronically, and hard copies are sent by post, you can however request hard copies of your documents if they are lost by emailing info@babtac.com or calling our dedicated membership line on 01452 623 110 EXT 1. Please note, if you email information to аÄͼ¿â then please add your membership number in the subject field or within the email.
CHANGES & RENEWALS
How do I add a new qualification or training to my policy?
If you have recently completed a new qualification or training course, a photocopy or photograph of your new certificate can be sent by email to info@babtac.com or by post to аÄͼ¿â, Unit 18c, Ley Court, Barnwood, Gloucester, GL4 3RT. If you email information to аÄͼ¿â then please add your membership number in the subject field or within the email. Please note that some treatments may require an additional premium to be paid on your policy. To check a list of optional extensions that require an additional premium please click here.
I have a Salon, what if one of my therapists leave?
If a therapist leaves, their insurance can pass over to a new member of staff, but you will need to call аÄͼ¿â on 01452 623 110 EXT 1 and change the details on your policy with one of our membership advisors as soon as possible. Please note that their insurance will only be valid until your current policy expires.
I have missed my renewal date, what happens now?
We cannot backdate your policy, but you do get a 30 day grace period which allows late renewal with no gap in cover. You will however be unable to renew online once you expire so just call our membership team on 01452 623 110 EXT 1 who will be happy to help you renew your policy. Alternatively you can email your details and membership number to our team at and one of our team will contact you directly.
How do I change my name or address on my policy?
Your address and contact details can easily be changed yourself online. Alternatively just call our dedicated membership helpline on 01452 623 110 EXT 1 and our membership team will change your details. Please note if you wish to change your name, you will need to provide a valid document to do so, so for that please call our membership team for more information.
What is the аÄͼ¿â refund policy?
Refunds are available within the first 14 days cooling off period after taking out your policy, we will require this request in writing, by email or by phone. Please provide the following information: member name, membership number, date you wish to cancel from and the reason for the cancellation. Refunds after the 14 days cooling off period will incur a £45 administration fee.
CLAIMS
What do I do in the event of a claim?
You will be required to provide аÄͼ¿â with a written statement of events (or at least a First Notice of Loss (FNOL) over the phone) leading to the potential claim - these can be emailed to us on info@babtac.com. Your information will then be passed on to our Insurance Brokers, Balens who will be in contact shortly after and who will ensure that your claim is handled sympathetically and efficiently.
What do I do in the event of a potential claim if the аÄͼ¿â office is closed?
If you believe you have a potential claim while the аÄͼ¿â offices are closed during holiday periods, then you can contact BALENS directly. There emergency details can be downloaded here. If you have a general query and wish to be contacted by the аÄͼ¿â team then you can email the membership team at info@babtac.com who will endeavour to reply to you within 24 hours of the office re-opening. Thank you for your patience during these periods.
MEMBER BENEFITS
How do I appear on the аÄͼ¿â Locate your nearest salon search?
To be listed on our Locate a salon search, for consumers, all you need to do is call our dedicated membership line on 01452 623 110 EXT 1 and one of membership team will be more than happy to assist you with your request.
How can I access the Members Lounge on the website?
To access our members lounge, all you need to do is create yourself a log-in by going to the top right-hand corner of the website. Once you are logged in, the main menu will extend, giving you options to check the details that we hold about you and correct them, to access all our membership benefits and to view the latest edition of Vitality magazine.
I am not receiving my copy of Vitality magazine?
If you are not currently receiving your copy of Vitality magazine, you can log-in to the members area and check that your opt-in preferences are correct. Alternatively, you can call our dedicated membership line on 01452 623 110 EXT 1 or email us to check this for you. Please note, if you email information to аÄͼ¿â then please add your membership number in the subject field or within the email.
I have misplaced by аÄͼ¿â badge, how do I replace it?
Give our membership team a call on 01452 623 110 EXT 1 who will send you a new badge, there is a charge of £5 for badge replacement.